SECOLARI RETURN, EXCHANGE AND DAMAGE POLICY FOR ONLINE TRANSACTIONS
If you are not completely satisfied with your purchase, please contact us at info@secolarievoo.com for assistance in returning or exchanging your product. You have the option of exchanging the item(s), receiving a store credit or receiving a refund for the full amount of the item(s) purchased minus the shipping and handling expenses incurred.
REFUND, EXCHANGE and DAMAGE POLICY
As a general policy, we will gladly provide a full refund (minus shipping and handling) for your purchase or provide an exchange for products of equal or lesser value, provided the products are returned to us within 30 days with receipt and are all sealed and unopened. Or, at your option, we will issue you a store credit. Of course, if a SECOLARI product is received by you damaged in any way during transit, we will gladly replace it with a good bottle, jar or container.
As you might appreciate, we cannot accept a return or exchange any bottle, jar or container where the SEAL has been broken, pulled or otherwise damaged. In other words, we cannot accept as a return or exchange any product that has been opened, but we will gladly replace any product that has been clearly damaged during transit.
WHAT DO I DO IF MY PRODUCT WAS DAMAGED DURING TRANSIT?
In the rare, but unfortunate event your product is damaged during transit, please forward to us an email together with a photograph of the damaged product as received via email to info@secolarievoo.com. With that email, please include all information related thereto, including the type of damaged product (e.g., Basil Olive Oil, Peach Bourbon Jam etc), quantities and all contact and forwarding information for shipping (address, telephone number, and email).
Upon receipt of that information and verification by SECOLARI, we will ship, at our expense, the replacement product within 72 hours, and notify you of the shipment and provide you with the corresponding tracking information. Please allow 7 to 10 days for the delivery of the replacement product.
WHAT DO I DO IF I WISH TO EXCHANGE MY PRODUCT?
In the event of an exchange, you must first contact us at info@secolarievoo.com to receive an Exchange Merchandise Authorization (EMA). We will then forward to you this EMA via email within two days. Once the EMA is received by you, please fill out the information, and return it to us together with the products you wish to exchange. Preferably the products should be returned in the original packaging and shipping carton within 15 days following your receipt of the EMA, and sent the address set forth below. When you return the product, please notify us of the date of shipment via email together with an appropriate tracking number.
The customer is responsible for all shipping and handling charges related to the return and exchange.
Upon receipt of the products you are seeking to exchange and provided they are received by us in accordance with the conditions set forth below, SECOLARI will ship out the requested substitute products, provided they are in stock, within 72 hours, and will charge the credit card on file with the all additional shipping and handling charges applicable to your exchange.
Alternatively, you may process an exchange by visiting any SECOLARI location.
WHAT DO I DO IF I WANT A FULL REFUND FOR MY PURCHASE?
In the event you wish a full refund for your purchase (minus all shipping and handling charges incurred by SECOLARI), please return all sealed and unopened products to the address below, together with your receipt. Once we receive the product and verify the applicable conditions (see below) for a return and refund, and then we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement.
Alternatively, you may process a return for refund by visiting any SECOLARI location.
CONDITIONS FOR ACCEPTING A RETURN OR AN EXCHANGE, OR ISSUING A STORE CREDIT
With the exception of merchandise that has been received by you in a damaged state during transit in which case an email photograph of the product will suffice, all returns for purposes of a refund, exchange or store credit should be sent to the following address:
SECOLARI
at Mary’s Land Farm
4979-O Sheppard Lane
Ellicott City, MD 21042
Alternatively, you have the option of processing the refund, exchange or store credit by visiting anyone of our locations.
If the following conditions are not met, we reserve the right to refuse the return:
- All returned items for refund, exchange, or store credit, must be in new, unworn and unaltered condition, and must be SEALED and UNOPENED. We retain the right to refuse any return for a refund, exchange or store credit if it is received by us in a damaged state, and encourage that such returns be insured by you. In the event we receive the product in a damaged state due to shipping, you will be so notified in order to process your insurance claim.
- All returns or exchanges must be returned to the above address within 30 days following purchase.
- EMAs are valid for 15 days following transmission to you via email.
GIFT CARDS
There are no Returns, Exchanges or Credits for Gift Cards or Gift Certificates. Unless there is a specific promotion code associated with the Gift Card or Gift Certificate that permits their use for online purchases, SECOLARI Gift Cards and Gift Certificates are for in-store purchases only and are redeemable for merchandise only. Under no event are SECOLARI Gift Cards or Certificates redeemable for cash.